Info & Shipping

Return Policy

If for any reason you are unhappy with your purchase, please contact us within 10 days of receiving your item – there may be something we can do! If replacement is not an option, then we can offer a refund, minus the shipping costs. For health reasons, pillow cases, cushions, socks and underwear are non-returnable unless faulty. If your item includes custom elements, these are also non-returnable unless faulty.

Shipping

All of our products are packaged inside bubble wrap & newspaper for protection, then sealed inside a plastic courier bag for sending. Large orders will be shipped in boxes, standard shipping is 2-5 days. Orders can be shipped overnight so please contact us to get a quote.

Can a product be sent straight to the person who the gift is for?

Absolutely! Just enter your details in the billing address & your recipients details in the shipping address. All of our products come packaged in tissue paper finished with a branded sticker, so already look stunning. We can also include a personalised note inside if you wish – just let us know at the checkout.

How long will my order take?

Each of our products is made here in Dunedin, so can take up to two weeks before shipping depending on where you catch us in our cycle. If you need your products within a certain time frame, please contact us first to see how long it might take.

Rural Delivery

If your suburb is listed you will need to select the rural delivery shipping option on checkout – please note if you do not select this option your package will not be sent until the extra charge is paid. All RD addresses and the following towns/suburbs are classed as Rural Delivery by our Courier Company PBT Transport.

APITI, ASHLEY CLINTON, ATHENREE, ATIAMURI, AWAKAPONGA, AWAKINO, AWANUI, AWHITU, BAINHAM, BALFOUR, BARRYTOWN, BEALEY, BENNEYDALE, BLACKBALL, BROADWOOD, BRUNNER, CAREW, CARTERS BEACH, CASS, CASTLEPOINT, CENTRE BUSH, CHARLESTON, CHATEAU TONGARIRO, CHEDDAR VALLEY (SI), CLARENCE, CLARKES JUCTION, CLUDEN HILLS, COALGATE, COASTLANDS, COLLINGWOOD, COOPERS BEACH, COROGLEN, CRUSHINGTON, CULVERDEN, CUST, DIAMOND HARBOUR, DOBSON, DOMETT, DOYLESTON, DUNBACK, DUNROBIN, DUNSANDEL, DUNTROON, DUVAUCHELLE, EARNSCLEUGH, EDENDALE, ELLESMERE, ETTRICK, FIVE FORKS, FORTROSE, FOX GLACIER, FRANKTON (CHCH), FRANZ JOSEF, FRASERTOWN, GALATEA, GEORGETOWN, GIBBSTON, GLENAVY, GLENDHU BAY, GLENORCHY, GOLDEN DOWNS, GRANITY, GRETA, HAAST, HAKATARAMEA, HAMPDEN, HARIHARI, HAWARDEN, HAWEA, HECTOR, HERBERT, HEREKINO, HERIOT, HICKS BAY, HOREKE, HORORATA, HOUHORA, HOUPOTO, HUIROA, HUNUA, HYDE, IDABURN, IHAIA, IKAMATUA, INANGAHUA, JACKSON, KAIATA, KAIATEA, KAIAUA (AUCK), KAIHERE, KAIHU, KAIMAI, KAINGAROA, KAINGAROA FOREST, KAIPARA FLATS, KAKAHI, KAKANUI (SI), KAKARAMEA, KAPONGA, KAPUNI, KARAMEA, KARIOI, KARITANE, KAUPOKONUI, KAWAKAWA BAY (AUCK), KAWHIA, KEREPEHI, KINGSTON (INGIL), KINLOCH (NI), KIRWEE, KOHUKOHU, KOHURATAHI, KOKIRI, KOTUKU, KUROW, KUTARERE, KYEBURN, LAKE OKAREKA, LAKE PARINGA, LAKE PUKAKI, LAKE TEKAPO, LAWRENCE, LEESTON, LEITHFIELD, LITTLE RIVER, LOWER KAIMAI, LUGGATE, LUMSDEN, MACRAES FLAT, MAHIA, MAITLAND, MAKARORA, MANAIA (HAM), MANAIA (NPLYM), MANAPOURI, MANGAKINO, MANGAMAHU, MANGAMUKA, MANGAPAI, MANGAWHAI, MANGAWHAI HEADS, MANGONUI, MANUNUI, MANUTAHI, MARAENUI (TGA), MARAHAU, MARAMARUA, MARAREWA, MARUIA SPRINGS, MATAHANEA, MATAHAPA, MATAHI, MATAKOHE, MATATA, MATAURI BAY, MAUNGAKARAMEA, MAUNGAROA (TGA), MAUNGATUA, MAUNGATUROTO, MAWHERAITI, MAXWELL, MAYFIELD (ASBTN), MIDDLEMARCH, MILFORD SOUND, MILLERS FLAT, MOANA, MOERAKI, MOEREWA, MOHAKA, MOKAI, MOKAU (NPLYM), MOKIHINUI, MOKOIA, MOLESWORTH (SI), MOSSBURN, MOTATAU, MOTUOAPA, MOUNT COOK VILLAGE, MOUNT HUTT, MOUNT SOMERS, MOUNT WHITE BRIDGE, MURCHISON, MURIWAI (AUCK), MURUPARA, NASEBY, NATIONAL PARK, NELSON CREEK, NGAHERE, NGAKAWAU, NGATAKI, NGATAPA, NIGHTCAPS, NORWOOD, NUHAKA, NUKUHOU NORTH, OAKURA (WREI), OAONUI, OHAEAWAI, OHAI, OHOPE, OHURA, OKAIHAU, OKIORE, OKUKU, OMAKAU, OMAPERE (WREI), OMARAMA, OMARUMUTU, OMIHI, ONEKAKA, ONEPU, ONEWHERO, ONGARUE, OPAPE, OPHIR, OPONAE, OPONONI, OPOTIKI, OPOURIAO, OPUA, OPUNAKE, OROMAHOE, OTAMAROA, OTARA (INGIL), OTAUTAU, OTEMATATA, OTIRIA, OTUREHUA, OWAKA, OWHANGO, PAKARAKA, PAKAWAU, PALMER ROAD, PAPAROA, PARIOKARA, PARNASSUS, PAROA BAY, PATAUA NORTH, PATEAROA, PATETONGA, PEEBLES, PERIA (WREI), PIHA, PIKOWAI, PIOPIO, PIRIAKA, POHARA, PORANGAHAU, PORT ALBERT, PORT OHOPE, PORT WAIKATO, PUKEATUA, PUKEHINA, PUKEKAWA, PUKENUI, PUKETI (NI), PUKETONA, PUNAKAIKI, PUNGAREHU (NPLYM), PURIRI, RAES JUNCTION, RAETIHI, RAHOTU, RANFURLY, RANGITAKI, RAROA PA, RAUKOKORE, RAUPUNGA, RAWENE, RAWHITI, REEFTON, REREWHAKAAITU, REWATU, RIVERSDALE (INGIL), RIVERTON, ROCKVILLE, ROSS, ROTHERHAM, ROTOITI, ROTOMANU, ROTOTUNA (DGAVL), RUATAHUNA, RUATOKI NORTH, RUATORIA, RUAWAI, RUSSELL, SCARGILL, SEDDONVILLE, SHEFFIELD, SOUTH BAY, SOUTH HEAD, SOUTHBRIDGE, SPRINGFIELD (CHCH), SPRINGS JUNCTION, SPRINGVALE (SI), ST ARNAUD, ST BATHANS, STEWART ISLAND, STILLWATER, STUDHOLME (OAMARU), TABLELANDS (TGA), TAHAROA, TAHEKE (WREI), TAHORA (WKTNE), TAIPA, TAKAKA, TAKAPAU (HAST), TANATANA, TAPANUI, TAPAWERA, TARRAS, TAURIKURA, TAUWHARE (TGA), TAYLORS, TAYLORVILLE, TE AKAU SOUTH, TE ARAROA, TE HAROTO, TE HORO BEACH, TE KAHA, TE KAO, TE KARAKA (GISB), TE KINGA, TE KOPURU, TE MAHOE, TE PUIA SPRINGS, TE RERE PA, TE TEKO, TE WAIROA (TGA), TE WHAITI, TEVIOT, THORNBURY, THORNTON, TINUI, TOATOA, TOKAANU, TOKANUI (SI), TOKATOKA, TOKO, TOKOMARU BAY, TONGARIRO, TORERE, TOTARA FLAT, TOTARA NORTH, TOWAI, TUAI, TUATAPERE, TURUA, TUTUKAKA, TWIZEL, UPPER TAKAKA, URENUI, URUTI, WAIAU (SI), WAIHAPA (WREI), WAIHAU BAY, WAIHEKE ISLAND, WAIHI BEACH (TGA), WAIKAIA, WAIKAKA, WAIKARI (NI), WAIKARI (SI), WAIKAWA (INGIL), WAIKAWA (TGA), WAIKIRIKIRI, WAIMUMU, WAINGARARA, WAINGAWA, WAINUI (TGA), WAIOEKA, WAIOEKA PA, WAIOTAHI, WAIOTAHI PA, WAIOTAHI VALLEY, WAIOTIRA, WAIPAHI, WAIPAPA, WAIPAPAKAURI, WAIPARA, WAIRATA, WAIRERE (WREI), WAITAHUNA, WAITAKARURU, WAITAKI, WAITANGI, WAITAO, WAITATI, WAITIKI LANDING, WAITOTARA, WAVERLEY (WGI), WEDDERBURN, WEST EYRETON, WHAKAMARU, WHAKAPAPA, WHAKARAE, WHANGAROA, WHANGARURU SOUTH, WHATAROA, WHIRITOA, WREYS BUSH, WYNDHAM

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